E&A Service

Electrical and automation systems
Always at your side Quick and reliable, worldwide

It should be no surprise that you can choose from an extensive range of individual services. However, we also offer complete service packages. These are customized service contracts we draw up to support you in an intensive partnership. They guarantee consistently reliable and cost-effective operation of your plants.

Your holistic service package may contain our proven service modules.


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Long term service contracts

  • 24/7 Hotline
  • Remote support from back-office and global network of specialists
  • Remote system health check

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On-site support

Solutions for:

  • Trouble-shooting support on site
  • System performance tuning
  • Process optimization, e.g. implement new materials or new production methods




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  • Hardware obsolescence
  • Discontinued OEM support
  • System instabilities
  • Personnel fluctuations
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Consulting for drive & power distribution sytems

  • System analysis incl. complex measurements
  • Load study for power supply
  • Modernization concepts
  • Replacement of outdated systems

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Plant audit

  • Inspection of plant areas and E&A systems
  • Detect wear / deterioration
  • Audit-Report incl. Update-recommendations

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Spare parts

  • Lifetime support (end of life alert)
  • Approved alternative hardware
  • Delivery from SMS group stock, with tested and preconfigured parts

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In-house and on-site training of:

  • Application software and engineering tools
  • Plant technology
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  • Maintenance concepts for customer plants



EA-Service support Europe (24/7):
Tel. +49 211 881-4444


EA-Service support India (24/7):
Tel. +91 124 435-1700


EA-Service support China:
Tel. +86 1360 1198 252

Close to you

You want your automation supplier to be on the ground locally for a rapid response to situations such as malfunctions. That's why we are also represented in your region. We have branches in China, India, Italy, Russia and the United States with their own sales and processing capacities for electrics and automation. The structures in our subsidiaries are similar to those in Germany. So it's easy for our employees to identify their counterparts in the other organizations. Furthermore, we have rolled out unified processes and identical tools.

Your direct line to our service

The automation experts in our branches around the world guarantee service close to you covering the entire spectrum of our work.

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SMSgroup Mackenbach, Ralf

Ralf Mackenbach

SMS group GmbH
Electrics/Automation Direct Business and Services
Wiesenstraße 30
57271 Hilchenbach

Phone : +49 2733 29 2993
Fax : +49 2733 29 772993