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Hilchenbach, November 18, 2020

Digital acceptance tests for workshop manufacturing

State-of-the-art solution for acceptance tests of key components manufactured at SMS group workshop

SMS group offers customers the option of completing acceptance procedures using digital technology and without personal visit to workshop.

Special times call for special measures. Due to the current circumstances with the coronavirus, organizing international business trips at the moment is difficult. This means that most personal meetings between project partners have to be either postponed or canceled completely. With delivery deadlines in particular, the situation can be really challenging if contractually agreed products need to be released by the customer.

The SMS group team of the Hilchenbach workshop has risen to this challenge and, for some six months now, has been offering its customers the option of completing acceptance procedures using digital technology.

Our customers do not necessarily have to visit us in person for the acceptance procedure Christian Szostak, SMS group's Quality Management

Christian Szostak from SMS group's Quality Management team explains: "The SMS group workshops are where we manufacture the core components for our flat rolling mills and drive systems and process service orders for the machines and equipment our customers require. The projects often have demanding time slots and contractually stipulated hold points. In the past, after the production team had completed all the work and the quality parameters had been checked and documented, we conducted the acceptance tests and procedures together with the customer in our workshops. The acceptance was always performed with a 'glance over the shoulder'. The customer paid a visit to our workshop and checked the manufactured product for compliance with the quality specifications agreed in the contract. Now, our customers do not necessarily have to visit us in person for the acceptance procedure – one reason for this is the possibility of digital acceptance testing that we offer and that provides customers with a host of benefits."

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Documentation of machining tolerances
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Sharing of documents during online meeting.

With the digital acceptance process, SMS group customers no longer need to undertake expensive and time-consuming business trips in order to see SMS group's production quality on site in the workshops. So, although the acceptance tests are now performed digitally, customers feel as if they are there personally. The only equipment the customer needs for a digital acceptance test, is internet access to contact the SMS group experts (via MS Teams or Skype) for the digital inspection and share technical documents on the screen. At SMS group's end, only a laptop with a webcam and a tablet or smartphone are required.

Christian Szostak explains how it works: "The customer is shown an overview of the manufactured plant component via a webcam and the close-up images are also displayed on a tablet or smartphone. As a result, we can now already look back on a large number of successfully completed acceptance procedures. Our customers appreciate this kind of digital acceptance, which we will continue to offer in future, too."