At the Tube & wire 2016, plant owners were able to achieve a concrete idea of what the future holds with digital products and smart SMS group services.
The Service Division presented a functional prototype of an eService platform with integrated electronic spare parts catalog which provides a number of smart functions and thus accelerates maintenance and spare parts procurement, and ensures more flexibility and transparency for everyone involved in the process. Dr. Dirk Oedekoven, Vice President Technical Service, SMS group: “The visitors were impressed by our solution. On a concrete example of the exit guide of a peeling machine we could show which advantages can be offered by digitizing the service segment. It is a key module and SMS group is additionally working on further solutions.” Electronic spare parts catalogs – also with online availability – exist already a long time; the question therefore is: what exactly makes the new system of SMS group so special?