In 2012, SMS group and Tata jointly commissioned the X-Pact® electrical and automation system for Tata’s CSP® plant, BOF converters, twin LFs and secondary metallurgy equipment in Jamshedpur (India).
Recognizing the usefulness of TELEservices even during the warranty period, and the need for expert assistance to support the automation systems, in 2014 Tata Steel also placed an order for technical assistance for the CSP® automation systems via a 24/7 hotline and TELEservices. Since then, the contract has been renewed every year.
In their Letter of Appreciation issued in June 2019, Tata Steel acknowledged the usefulness of the services provided under this contract. According to the contract, Tata Steel is not only able to receive support related to the application software and installed automation systems, but also further suggestions and solutions with regard to aspects such as operational and quality targets.
The support is provided by joint efforts of teams at SMS group in Germany and SMS India Pvt Ltd to meet Tata Steel’s expectations in terms of quick response and problem solving.
SMS group would like to thank Tata Steel for this gesture of appreciation of the efforts at SMS group to provide a satisfactory level of services.