About us

Technical service
Technical service across the process chain

Whether you want spare parts, modernizations, tailor-made maintenance procedures, or customized training programs: the Technical Service Division of SMS group is ready at 50 locations around the world to offer you service packages geared to your requirements along the entire metallurgical process chain. It's due to the know-how of the entire SMS group that our employees provide the services you need and want - on schedule, within budget, and in the right quality.

That means you can rely on the quality of our services as well as our global presence to reduce downtimes, boost productivity, and ensure the lasting value of your machinery and plants.

Service highlights


Spare parts & Logistics

Customized supply for top plant availability

SMS group Service offers modular, machine-specific spare parts supply solutions geared specifically to your needs. Whatever you want - from rapid, on-demand individual spare parts supply through regular spare parts packages, to complete warehousing - look no further. Fully included in our warehousing services are planning, procurement, and logistics. The result? You get your spare parts quickly and reliably. Plus, you benefit from planning security, low capital tie-up, and top plant availability ensuring cost-effective production.

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Maintenance & Repairs

Tailor made solutions for individual customer requirements

You want back-up service that protects your investment and ensures your system's availability. It's our pleasure to provide it - 24/7, worldwide. We offer you a full range of services along the value chain, freeing you up to focus on your core competencies. Even in emergencies, you can rely on our service. Always on call, our service technicians support you with troubleshooting and any necessary repairs. Due to our global presence, we guarantee short reaction times and high availability. That means your plant will be up and running again - without delay.

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Upgrades & Modernization

Always up to date - Safeguard your competitiveness

You operate on dynamic markets, constantly facing higher demands on profitability, product quality, and productivity. That's because new technologies and plants
arrive in ever shorter innovation cycles. This is where you benefit from customized modernization solutions from SMS group. We ensure your plants run for decades, so you achieve better efficiency, lower operating costs, higher productivity, and better product quality than ever before.

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Consulting & Training

Building on experience

It makes sense to constantly look for new ways of making your production even more reliable and cost-effective. That's why we offer you consulting and training programs to achieve these goals. Our consulting services give you the assurance your decisions are the right ones and provide the best possible combination of both technology and process know-how. So, whether it's a maintenance plan, process consulting, or a feasibility study: together with you, we create a reliable, solid basis for future decision-making. Our experts assess your individual situation in detail and devise appropriate solutions.

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Service contact

Spare parts requirement

Find the spare parts you require quickly and easily.

SMSgroup Tesè, Pino

Pino Tesè

SMS group GmbH
Executive Vice President Technical Service
Ohlerkirchweg 66
41069 Mönchengladbach
Germany

Phone : +49 2161 350 3508
Fax : +49 2161 350 1980

SMSgroup Kahlen, Johannes

Johannes Kahlen

SMS group GmbH
Executive Vice President Technical Service
Ohlerkirchweg 66
41069 Mönchengladbach
Germany

Phone : +49 2161 350 2800
Fax : +49 2161 350 1980

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