Customer training is an essential component of the Plug & Work concept. In a simulation comparable to a flight simulator, customer teams learn to operate and control almost every aspect of production during testing so that they can hit the ground running once the plant goes online. Usually, training means that our customers will travel to integration test facilities for several weeks. In the case of this project, there was a challenge that nobody could have foreseen at the beginning of the project: the Covid pandemic made travel impossible.
So, if nobody was able to travel to the test site, there was only one way to test and train: bring the test field to our customer. True to the old adage of "Necessity is the mother of invention", we created an entirely new approach to conducting the testing and training with our customer: Streaming the entire simulation to the customer teams via a VPN connection from Germany, including virtualized control desks, local panels, the HMI system and the 3D simulation of the digital twin, enabling the customer to operate the plant from their location, with video-conference training executed by our team in Germany.