We attach a great deal of importance to training our customer's employees under realistic conditions in our close partnership with the customers themselves. During training, for example, employees have the opportunity of contributing their own ideas and feedback. This ensures the customer's team is fully integrated into the commissioning process, so this practice-oriented approach enables them to actively assist with getting the plant on stream quickly. The operating and maintenance personnel are trained on the original control pulpits using the digital twin. Individual sessions involving one-to-one familiarization with the plant functions are conducted, and training on how to handle operational situations is carried out in virtual production mode.
Peter Waldhoff, Project Manager at SMS group, explains why customer training is so important: "Our objectives are to gain trust, to ensure that the maintenance and operating personnel identify with the project and the plant, and to achieve high levels of acceptance and teamwork. We see through the same lens as our customers. From the kick-off meeting at the latest, we share a common position and understanding not only of quality, time, costs, and safety, but also of the social competence of the customer's team, because this is just as important for the success of the project. The integration test is the time for interaction between commissioning engineers, maintenance personnel, and operators. In my experience as a project manager, it is not necessary to have the best players, but to bring together the best team."
Each plant simulation is unique and precisely tailored to the customer's plant. For the operator in the test field it feels like working on the actual plant, because all operating modes and processes are simulated in real time and visualized accordingly.
Furthermore, the concept has been enhanced to meet the requirements of the new industrial era, so that the digital commissioning of the plant and the training sessions can also be successfully completed virtually. During the pandemic, in particular, SMS group was required to expand its remote activities during project handling in order to protect the health of its customers and staff.