How does SMS group support customers in their daily operations?
It is our goal to build and maintain long-lasting partnerships with our customers. That means we support our customers even after the FAC has been signed. With more than 5,000 employees in our global service team and more than 60 service locations worldwide, we are always close to our customers. We offer a broad spectrum of services, including maintenance and operational services, that range from fully integrated to menu-based solutions for individual processes. We also offer on-line and off-line maintenance and operational services, including all ancillary services such as inventory management, logistics or workshop operation. All our service offers are not limited to our proprietary equipment. We have established a continuous improvement process that we use to integrate our digital solutions. That way we ensure that common performance targets are met.
What are the benefits of such an integrated approach?
One big advantage for our customers is that they can focus on their core business, which is operating a plant – not maintaining it. With our integrated solutions, as our Technical Outsourcing Service, we relieve our customers of certain risks, while agreeing specific performance promises. Depending on the desired solution and the agreed value proposition, we offer different business models ranging from Software-as-a-Service, Maintenance-as-a-Service (as the Technical Outsourcing Services), Component-as-a-Service to Equipment-as-a-Service. We combine products from different areas – mechanics, Electrics/Automation, digitalization, and Technical Service – to provide an effective solution that achieves continuous performance improvement for our customers over the duration of our long-term contracts. To align our and our customers’ interests, we offer different payment models such as per month, per ton or performance-based.
For our customers, this results in improved plant performance, reduced capital employed and the benefit of 150 years of SMS group expertise in metallurgical plant building.