The central element of this solution is a transparent order platform, via which the status of every order can be checked around the clock and from anywhere in the world. In addition, a comment function ensures simple communication without any misunderstandings by allowing notes to be entered by customers and SMS staff, referenced to the respective purchase orders. As a result, every customer can check his order overview containing among others the status of the respective order using search and sort functions.
A detail view of the different orders provides product details, the transport weight and further transport information. The possibility of additional order-based communication creates greater transparency, simpler tracing of modification wishes as well as the possibility of splitting an order if different delivery dates are required for partial deliveries.
Marketing our ultramodern PQSC® piercer plugs is the pilot project for the SMS order platform, which has been developed as MVP (Minimum Viable Product). The customeroriented approach enables iterative customization and further development of the platform on the basis of customer feedback. In this case, feedback of different users was repeatedly collected by means of simple illustrations (mockups). Through this iterative process the final product is precisely adapted to customer requirements and a common solution is then developed. In the next step, other product categories and performance characteristics are to be supplemented.