The Al Ezz Dekheila Steel Company decided to enter into a full-service contact with the SMS group for its entire CSP® plant. This was an easy one. Based on the partnership since 1995, EZDK knew SMS group were the ones to provide the permanent support and assistance they required.
After the first years of using the modernized system, EZDK wanted to optimally exploit all possibilities, expanding the service framework – from the new components (X-Pact) of the modernization to the mechanical components and process technology – opening up the capability of carrying out small optimizations in the ongoing process.
The new full-service contract covered the X-Pact® electrics and automation as well as the mechanical equipment, hydraulics and process engineering. As part of this full-service contract, technical inquiries from EZDK can be addressed centrally to the service team responsible for the X-Pact® electrical and automation systems and processed around the clock by experts from SMS group.
90 percent of the support services can be provided via hotline or by tele services. Should the case arise, and field service support is required on site, experts from the respective specialist departments can be detached to the plant immediately. A BI tool was additionally implemented. Business Intelligence (BI) provides a systematic analysis for processes and procedures, gathering, evaluating and visualizing production data 24/7. The idea here is to grasp information that can be used to optimize operative and strategic decision-making in light of corporate goals. An important tool to secure the future, perspective development of the plant.